Refund Policy
When you get money back and how long it takes.
Business cancellations
If a Business cancels your order—for example, an item sold out or it closed early—you get a full refund of everything you paid, including fees and tip.
Problems with your food
Contact the Business first; most problems are fixed fastest there. If an order was missing items, wrong, or unsafe, contact us and we’ll work with the Business on a refund. Please report food-safety concerns so we can review the Business.
Delivery problems
If a delivery never arrives or is badly delayed, contact us. We’ll refund you and pursue the delivery provider.
Timing
Refunds go back to the original payment method. Allow 5–10 business days for the bank to post a processed refund. The bank controls the posting time. If it has not appeared after that window, send support the order reference so we can check the refund record.
Catering deposits
Catering deposits follow the terms in your Business’s quote. If the Business can’t serve your event, your deposit is refunded.
How to ask for help
Contact the Business or support@forkandcurb.com with the order reference, the problem and the outcome you need. Include photos of missing, damaged or incorrect food when useful. Never send your full card number. Keep the receipt and packaging until the issue is resolved.
For an immediate health emergency, seek emergency assistance first. Report suspected unsafe food to the Business and the local food-safety authority as well as Fork & Curb.
Changing your plans
Contact the Business promptly if you need to cancel or change pickup details. Food preparation and delivery handoff affect whether an order can be stopped. A request to cancel is not confirmation that cancellation has completed; check the response and order status.
Once a driver is assigned, contact support for delivery cancellation rather than asking the Business to cancel from its order board.
Refund amount and confirmation
A full Business-cancellation refund includes the food, charged fees, tax and tip. For another resolved issue, the refund confirmation identifies the amount returned. Refunds do not require buying a replacement order.
If an approved refund is missing, ask support to check the payment record. Do not submit repeated refund requests for the same charge; include the original case or order reference so we can follow it through.
Other kinds of purchases
Catering, venue spaces, kitchen bookings and subscriptions use their stated purchase or cancellation terms. Read those terms before confirming the purchase. Purchased gift cards and promotional credits follow the Gift Card & Credit Terms. Statutory consumer rights are not reduced by this policy.